GrandHotel Cookie Policy

At Grand Hotel, we use cookies and similar tracking technologies to make your visit to our website smooth, secure and personalised. This Cookie Policy explains what cookies are, how we use them across GrandHotel Casino.com, and what choices you have regarding their use. By continuing to browse our site, you agree to the placement of cookies as described below.

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They allow us to recognise your browser, remember your preferences and understand how you interact with our platform. Here at GrandHotel, we rely on cookies to keep your session secure, remember your login details, and tailor promotions such as a Grand Hotel promo code or bonus offer to your gaming habits.

How We Use Cookies at Grand Hotel Casino

We use cookies for a variety of purposes connected to the operation of the Grand Hotel Casino platform. Our goal is to give every player - whether accessing the site directly or through the GrandHotel app - a consistent and enjoyable experience.

• We use cookies to keep you securely logged in during your Grand Hotel login session
• We remember your currency, language and display preferences
• We track which games you enjoy so that our recommendations feel relevant
• We use cookies to measure the performance of our Grand Hotel casino bonus campaigns
• We prevent fraud and unauthorised access to your account through security cookies

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the core functioning of GrandHotel Casino. Without them, features such as secure login, deposit processing and withdrawal requests would not work correctly. We cannot disable these cookies, as they are required to deliver the services you request when you use the Grand Hotel casino app or the browser-based platform.

Performance and Analytics Cookies

We use analytics cookies to understand how visitors navigate our site, which pages are most popular, and where players may encounter difficulties. This data helps us refine the Grand Hotel casino strip design, streamline navigation, and improve loading speed across desktop and mobile versions. All information collected through analytics cookies is aggregated and does not personally identify you.

Functional Cookies

Functional cookies allow us to remember choices you make, such as your preferred payment method or whether you have entered a grandhotel bonus code. These cookies also help us display relevant offers, including any grandhotel free spins promotion, without requiring you to re-enter information every time you visit.

Advertising and Targeting Cookies

We work with select marketing partners to serve advertisements that may interest you, both on our platform and across third-party websites. These cookies help us measure the effectiveness of campaigns promoting a Grand Hotel casino bonus or a grandhotel casino no deposit bonus, and they ensure you do not see the same promotional banner repeatedly.

Third-Party Cookies

Some cookies on our site are placed by trusted third parties, including payment processors, analytics providers and marketing networks. These partners may use cookies to collect information about your activity on our site and other websites you visit. We do not control these third-party cookies directly, and we encourage you to review the privacy and cookie policies of these partners for further details. Where required, we ensure that any third-party service integrated into Grand Hotel Casino complies with applicable data protection regulations.

Cookies and Your Account Activity

When you complete a grandhotel casino login or access your account through the GrandHotel casino app, cookies help us verify your identity and maintain session security. We also use cookies to track bonus eligibility - for example, confirming that a grand hotel casino promo code has been applied correctly to your first deposit, or that a grandhotel no deposit bonus has been credited to the right account. This information is stored securely and used solely to administer our promotions and loyalty rewards fairly.

If you have read a casino grand hotel review elsewhere and arrived via a referral link, cookies may also record that source so we can properly attribute marketing campaigns and ensure you receive any applicable welcome offer.

Managing Your Cookie Preferences

You have control over how cookies are used on your device. Most browsers allow you to view, delete or block cookies through their settings menu. Please note that disabling certain cookies may affect the functionality of our services - for instance, you may be unable to remain logged in, complete transactions, or receive personalised offers such as a grand hotel casino bonus.

• You can adjust your browser settings to refuse all or some cookies
• You can delete cookies already stored on your device at any time
• You can use private or incognito browsing modes to limit cookie storage
• You can manage app-level permissions if you access the grand hotel app on a mobile device

We recommend reviewing your device and browser documentation for specific instructions, as the process varies between providers such as Chrome, Safari, Firefox and Edge.

Cookies on Mobile and App Platforms

Whether you play through your browser or through the grandhotel casino app, similar tracking technologies apply. Mobile applications may use device identifiers in place of traditional browser cookies to remember your preferences, secure your grand hotel casino login, and deliver location-appropriate content in line with our target markets across international regions and Canada.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own business practices. Any updates will be posted on this page, and where changes are significant, we will make reasonable efforts to notify you through the platform. We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have questions about this Cookie Policy or how GrandHotel Casino uses cookies and similar technologies, please contact our support team at support@crhelpdesk.com. Our live chat is available 24/7, and email queries are typically answered within 48 hours. We are committed to being transparent about our data practices and to ensuring your experience with us remains safe, secure and enjoyable.